Operations Manager

The Hills Club

Lead and support our club team while driving smooth operations and memorable experiences for members and guests.

Key Responsibilities

  • Make a real impact in a proud, community‑focused club
  • Lead people, shape culture and stay hands‑on
  • Enjoy stability, support and a role that matters

Job Description

Operations Manager
The Hills Club | Baulkham Hills, NSW
$95,000 – $110,000 + super,

At The Hills Club, we pride ourselves on our strong community presence and our commitment to delivering exceptional experiences for our members and guests. Located in the heart of Baulkham Hills, the Club supports more than 6,500 members and offers quality facilities including two bars, an in‑house restaurant, gaming with 55 EGMs, TAB & Keno, 2.5 bowling greens and a popular outdoor dining area.

We are seeking an experienced and hands‑on Operations Manager to join our leadership team and play a key role in the day‑to‑day success of the Club.

The role
Reporting to the General Manager, the Operations Manager is responsible for overseeing daily operations across the venue and leading a team of approximately 45 staff. This is a pivotal role focused on operational performance, compliance, team leadership and delivering an exceptional member experience.
You will be a visible, confident leader who enjoys being involved on the floor while maintaining strong operational oversight.

Key responsibilities
  • Oversee the day‑to‑day operations of the Club across all departments
  • Lead, support and develop staff, including rostering, training and performance management
  • Ensure high standards of service, presentation, security and member satisfaction
  • Manage beverage, gaming and catering operations, including stock control and reconciliations
  • Maintain compliance with liquor, gaming, WHS, food safety and other regulatory requirements
  • Support promotions, events and internal marketing initiatives
  • Implement systems, procedures and safety practices to ensure smooth operations
About you
To succeed in this role, you will bring:
  • Proven experience in a licensed club or similar hospitality environment
  • A strong background in beverage management, gaming operations, systems, compliance and team leadership
  • Solid knowledge of NSW legislative and regulatory requirements
  • Experience leading teams and managing rosters and performance
  • Strong operational and commercial acumen
  • Excellent communication and organisational skills
  • A professional, hands‑on and member‑focused approach
What’s on offer
  • Key leadership role within a respected and community‑focused club
  • Supportive General Manager and stable, engaged Board
  • Opportunity to make a genuine impact on operations, culture and service delivery
How to apply
If you’re an experienced club or hospitality professional ready for your next leadership opportunity, we’d love to hear from you.

Apply Now